Privacy Policy

Last Updated: 10/1/2026

Information We Collect

When you use Elite Plumbing & Drain to request services, we collect information you provide via our forms, such as your name, phone number, email address, property ZIP code, and the nature of your plumbing issue. We may also collect technical data such as IP address and browser information.

How We Use Your Information

The primary purpose of collecting your information is to connect you with up to three qualified local plumbers in the Charlotte area through our LeadSmart network. We also use your data to improve our services and analyze usage.

Call Tracking and SMS

By providing your phone number, you consent to receive calls and text messages (SMS) related to your service request. We may use call tracking technologies to route your calls to the appropriate local plumber and monitor quality.

Sharing Your Information

We do not sell your personal information. We share your request details exclusively with up to three independent plumbing contractors capable of servicing your area so they can contact you to provide an estimate and schedule service.

Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information to enhance your experience.

Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data. Contact us to exercise these rights.